Use RACE to support and simplify your patient’s journey

Accessing RACE Specialties via Telephone

The specialties listed below can be accessed by following the instructions for telephone dialing:

1. Dial the Local RACE Line Number: 604-696-2131 or the Toll-Free Number: 1-877-696-2131.

2. Follow the prompts and enter the corresponding specialty code:

For example, for Cardiac Transplant: Dial 1, then 6 (enter 1+6 sequentially).

*Provincially available specialties
† Physicians & Nurse Practitioners can only bill if they have a patient with a claim

•  Specialty Area

  • Dial

• Administrative help or questions

  • 0

• Cardiac Transplant*

  • 1, then 6

• Emergency Medicine

  • 1, then 2

• General Surgery

  • 5, then 8

• Geriatric Psychiatry

  • 3, then 7

• Hand and Upper Limb Orthopedic Conditions

  • 2, then 5

• Heart Failure

  • 1, then 4

• Leg, Ankle, Foot Orthopedic Conditions (Unavailable July 14)

  • 2, then 7

• Medical Assistance in Dying Advice*

  • 4, then 4

• Medical Refugee Health*

  • 4, then 6

• Nephrology

  • 3, then 2

• Parkinson’s Disease & Other Movement Disorders*

  • 5, then 2

• Pediatric Rheumatology*

  • 5, then 6

• Perinatal Addictions*

  • 3, then 9

• Perinatal Psychiatry*

  • 3, then 8

• Respirology

  • 4, then 1

• Sexually Transmitted Infection (STI) Service*

  • 4, then 8

• Sleep Disorders*

  • 1, then 8

• Thrombosis*

  • 4, then 7

• Trans Gender Care*

  • 4, then 3

• Tuberculosis

  • 5, then 5

• WorkSafeBC*†

  • 2, then 8

Specialties Available Exclusively via Online or App Requests

Any specialties not listed above are only accessible through RACEApp+ (available for iOS and Android) or through the website at raceapp.ca. While requests are made online, responses will be delivered via telephone to the direct phone number associated with your RACE profile.

Important Notes

Ensure you provide a direct phone number (not a clinic line) when placing requests.

For urgent issues or if your call is not returned within 2 hours, contact 604-806-8558 or email RACE@providencehealth.bc.ca.